Terms of service

OVERVIEW

This website is operated by Sunglade Jewelry. Throughout the site, the terms “we”, “us” and “our” refer to My Store. My Store offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

ORDER PLACEMENT AND ACCEPTANCE;

 Order Placement and Acceptance

Your electronic confirmation of the order, or any other form of acknowledgment, should not be construed as our immediate acceptance of the order. We retain the prerogative to either accept or decline the dispatch to anyone, based on any rationale. Should we opt to decline your order, a reimbursement will be issued to your initial mode of payment. 

          

While we make every effort to offer precise and up-to-date details on our Website, there might be information present that includes minor errors, inaccuracies, or omissions pertaining to product descriptions, pricing, promotions, offers, shipping charges, transit times, and product availability. We maintain the authority to rectify any errors, inaccuracies, or omissions and to amend or refresh information, or to annul orders if any data on the Website or related platforms happens to be inaccurate, without prior notification, even after you've placed your order.


This Website could encompass particular historical information. This historical data, by its nature, isn't current and is provided purely for your reference. We hold the right to alter the contents of this Website at any moment, yet we are not obligated to update any information on our Website. By using this Website, you accept that it's your responsibility to keep track of any modifications made to our Website.

Changes to the Terms of Service

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

When sending back the Products, it is your responsibility to ensure their secure and timely delivery to the return address indicated on the accompanying documentation (postal label or dispatch/order confirmation note, as applicable), or any other address we have communicated to you. We do not assume responsibility for Products lost or damaged during transit, and therefore, we shall not be obligated to reimburse you in such circumstances. Thus, it is advised to employ tracked postage for returns. In cases where we cover the return expenses, kindly utilize the most cost-effective tracked delivery option available at that time.

When we cover return costs: We will bear the return expenses under the following circumstances:
a) If the Products are defective; or
b) If you are terminating the contract due to our notification of an impending alteration to the Product or these Terms, a pricing or description error, a delivery delay caused by external factors beyond our control, or because you possess a legal entitlement to do so due to our wrongdoing.
For all other scenarios, you are liable for the return costs.

Refund process: We will reimburse the amount you paid for the Products, encompassing delivery charges (except in cases where you selected express or premium delivery, in which case our basic delivery cost will be refunded), via the original payment method. Nevertheless, deductions may be made from the refund amount, as elaborated below.

Refund timeline: Any eligible refunds will be processed without delay.

Change of mind: While most online purchases grant you a 14-day window to change your mind and receive a refund, it's important to note that this right doesn't apply to our Products. As a result, we cannot accommodate returns for quality control purposes.

DELIVERY OF THE PRODUCT(S)

Delivery options and costs - The different delivery options and associated costs will be displayed on our Site at the time that you submit your order.

When we will provide the Products - When we send you an email formally accepting your Order, we will confirm the delivery option selected by you at the checkout. We will use reasonable endeavours to meet any estimated delivery date and to inform you of any potential delay that means that your Products may not be received by the estimated delivery date. However, we do not provide any guarantee that the Products will be received by any estimated delivery date.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this Contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage can be deemed foreseeable if it is either evident that it will occur or if, at the time of forming the Contract, both parties were aware it might happen. For instance, this could occur if it was discussed during the sales process.

We do not exclude or restrict our liability to you in any manner where doing so would be unlawful. This encompasses liability for death or personal injury due to our negligence, or that of our employees, agents, or subcontractors; for acts of fraud or fraudulent misrepresentation; for breaches of your legal entitlements pertaining to the products and for defective products under the Consumer Protection Act 1987.


PROMOTIONS, DISCOUNT OFFERS & VOUCHER CODES

Promotions, discounts, and voucher codes that can be utilized on the Site are not valid when combined with any other offer or promotion. Only a single promotional, discount, or voucher code can be applied per Order.

Certain promotions, discount codes, or voucher codes might necessitate a minimum spending threshold.

Once an Order has been submitted, either through the Site or by phone, it is not feasible to incorporate a promotional code, discount code, or voucher code to that Order.

The duration during which a promotion, discount code, or voucher code remains valid is determined at our discretion. We maintain the authority to alter or withdraw this duration at any point.

Promotions might be restricted to one per Product, and it's important to note that not all Products may be encompassed by each promotion.


DELIVERY OF THE PRODUCT(S)

Delivery options and costs - The different delivery options and associated costs will be displayed on our Site at the time that you submit your order.

When we will provide the Products - When we send you an email formally accepting your Order, we will confirm the delivery option selected by you at the checkout. We will use reasonable endeavours to meet any estimated delivery date and to inform you of any potential delay that means that your Products may not be received by the estimated delivery date. However, we do not provide any guarantee that the Products will be received by any estimated delivery date. We will use our reasonable endeavours to avoid any interruption in Product supply with regards our Subscription services.

We are not responsible for delays outside our control - In case an event outside our control leads to a delay in supplying the Products, we will promptly get in touch to inform you. We will also take measures to mitigate the impact of the delay. While we assume these measures, we will not be held liable for delays caused by such events. However, if a substantial delay is anticipated, you have the option to contact us to terminate the Contract and receive a refund for paid, undelivered Products.

If you are not at home when the Product is delivered - If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, our third party courier should either leave you a note, or send you an email or text message, informing you of how to rearrange delivery or collect the Products from an alternative address, such as a neighbor, a local depot or designated collection outlet.

If you do not re-arrange delivery - If, after a failed delivery to you, you do not re-arrange delivery or collect the Product(s) from an alternative address, a delivery depot or designated collection outlet, we (or our third party courier) will contact you for further instructions and we may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract.

When you become responsible for the Products - A Product will be your responsibility from the time we deliver the Product to the address you gave us, or it is delivered to the alternative address that you instruct our third party courier to deliver to, or on collection by you from a local depot or designated collection outlet.


REFUND & RETURNS POLICY
I will accept returns and exchanges within 7 days of you receiving your purchase as long as the item has not been worn or damaged. If you feel there is something wrong with your order, please contact me, and I will do everything I can to make it right (christy@sungladejewelry.com). You must email me within 7 days of receiving your item for it to be considered for return/exchange.

Sunglade Jewelry is not responsible for items that have been damaged or lost in the mail. Please contact the mail carrier for lost packages.


GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our Refund Policy

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy

ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall My Store, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

INDEMNIFICATION
You agree to indemnify, defend and hold harmless Sunglade Jewelry subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).